Acclaim for Paul Levesque

"Paul Levesque can infuse a company with new zest and energy.  I know.  I've seen it happen."

—Robert D. Ray

(former governor of Iowa)

 

"Imagine my surprise and delight when 1,000 frontline employees came up with 5,000 new ways to surprise and delight their guests.  That's the power of [Paul Levesque's] Customer Focus Process.  I recommend Levesque's carefully structured and well proven approach to anyone who is serious about making service quality champions of all their people, and committed to harnessing their creativity as a powerful force for change."

—Mike Johnson, managing director

TGIFriday's Restaurants UK

 

"Paul's easy-to-apply methods ensure quick and effective implementations that are proven to produce valued customer relationships."

—Kim Mims, president

International Customer Service Assoc.

manager

Total Customer Experience,

Hewlett-Packard Services Americas

 

 

"How to create a 'Flashpoint' culture is something every business leader needs to hear—immediately."

—Brett Gould, operations manager

AutoEurope

 

About Paul Levesque

Paul Levesque (pronounced "Luh-VECK") is an acclaimed author, seminar leader, and public speaker with two decades’ experience as an international business consultant.  His special expertise lies in helping businesses of all kinds plan for—and implement—profound culture change within their respective organizational settings.  In particular, he helps them build what he describes as a "flashpoint" culture, in which employee motivation and customer satisfaction are strategically linked to make dramatic and lasting improvements in both.

For over ten years Paul served as an executive consultant with the Achieve Group, (later part of Times Mirror Training International, and today known as Achieve Global).  As lead instructor at Achieve’s Service Quality Academy, he helped over 350 international corporate clients plan and implement their culture change initiatives.  He is currently a senior consultant with Boston-based Novations Inc., whose client list includes most of the Fortune 100 companies in the U.S.  And he's founder and CEO of Customer Focus Breakthroughs Inc., based in California.

Paul delivers keynote speeches and management workshops across North America and around the world.  He has spoken to business leaders from Morocco to the Baltic Sea, across Europe and Australia, and in most major American and Canadian cities.  His published books include The Wow Factory:  Creating a Customer Focus Revolution In Your Business (Irwin, 1995); Breakaway Planning:  8 Big Questions To Guide Organizational Change (Amacom, 1998); Dreamcrafting:  The Art of Dreaming Big, The Science of Making It Happen (with collaborator Art McNeil, Berrett-Koehler, 2003); Customer Service Made Easy (Entrepreneur Press, 2006); and Motivation:  Powerful Motivators That Will Turbo-Charge Your Workforce (Entrepreneur Press, 2007).

Articles Paul has written have appeared in such publications as Quality Digest, Canada’s national newspaper The Globe and Mail, England’s Personnel Today Management Resources Guidebook, and on the Entrepreneur.com and MSNBC.com websites.  A series of commercially-distributed video tapes in which Paul appears as on-camera host includes Spectacular Service:  A Question of Attitude (International Tele-Film, 1992) and The Power of Customer Focus (International Tele-Film, 1995).