Audio Interviews

Hear more extensive excerpts from the interviews Paul Levesque conducted for Customer Service Made Easy.  The comments from these highly customer-focused managers and employees have been grouped by topic.

Click on the links below:


Motivational Effect of
Customer Feedback
    Webers—Andrew Tillmann (1:28) 
    Webers—Katie Brownlee (1:07)
    Webers—Steven Keyser (1:10) 
    Webers—Bryan Chute (0 :35)
Low Employee Turnover
     Webers—Mike McParland (1:41)
    Webers—Mike McParland (1:15)
The Closed-Loop Effect
    Webers—Tom Rennie (0:11)

 Hiring Practices
     Webers—Lynn Telford (1:42)

Employees Singing On The Job
    Webers—Lynn Telford (0 :58)

Managing The Total
Customer Experience
    Webers—Steven Keyzer (1:09)

The Primary Competitive Differentiator
    Webers—Lynn Telford (0:40)

Getting Employees Involved
in Philanthropic Initiatives
    CVS—Eileen Howard Dunn (1:26)

Philanthropy as a Cultural  Source of Motivation
    CVS—Eileen Howard Dunn (1:51)

Philanthropy as a Personal Motivator
     CVS—Eileen Howard Dunn (1:57)

Managing The Profit Paradox
     CVS—Eileen Howard Dunn (1:00)

Tools & Techniques for
Employee Recognition
     CVS—Eileen Howard Dunn (3:49)

 




 

 

 

Video Case Studies

 

Step inside the kind of turbo-charged business settings Paul Levesque profiles in Motivation, and let fired-up workers explain in their own words how they create—and sustain—their astonishing levels of motivation.  Click on the links below.

Motivation:  In Their Own Words

Restaurant employee

Joe Yousufi

4 min.

Hotel employee

Scott Boatwright

4 min.

(These 4-min. video clips are excerpted from a commercial video program co-produced by Paul Levesque.)
   

Five Skills for Achieving Personal Life Goals

 

Excerpts from TV interviews in which Paul Levesque outlines the five dreamcrafting macroskills—key skills all people of accomplishment rely on to help them achieve their big dreams in life.

The video is under 5 min. in length.  Click on the link at right.

 

Bad Signs

 

When workers discover their bosses are a lot more profit-focused than customer-focused, it creates "bad signs' for employees and customers alike.

 

A few typical examples:

 

Not crazy about our policy?  That's OK, we're not crazy about you.

 

  Save your breath—to us your expectations are a joke.

 

Yes, we have a reading center.  No, reading is not allowed.

 

Just having you around the place annoys us.

 

Have you seen any "bad signs" lately?
  Email a photo to

badsigns@customerfocusbreakthroughs.com